Consultation/Surgery Registrations

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Consultation/Surgery Registrations

Consultation/Surgery Registrations

  1. First Consultation
    First Consultation
    01. Request an Appointment
    Request by e-mail, telephone, fax, or using the Refer Center or an agency.
    02. Gather Information
    Gather basic data including personal health information, patients’ symptoms and past medical histories (Patient Questionnaire): By e-mail or telephone medical certificate & Medical imaging test records and other test records: By e-mail
  2. Planning and Booking
    Planning and Booking
    03. Analysis of consultation results, care plans and calculation of hospital bills
    Determining departments and specialists
    Gather a care plan containing diagnosis, surgery and treatment methods, and average length of stay
    Calculate a hospital bill by gathering a sample of hospital fees: Send an options list
    04. Booking Appoints with Medical Centers & Scheduling Patient Arrivals
    Scheduling between patient and medical staff
    05. Visa
    We send an invitation after receiving a copy of the patient’s passport by e-mail
    We send a confirmation of an appointment and a confirmation of purpose of trip by e-mail
    06. Booking
    Checking patients’ arrival dates and times
    Checking and preparing wards
    Hiring temporary interpreters
    07. Arrival and Airport Pickup
    Preparing signs for patients (names, hospital names) / Accompanying interpreters
    Roaming and prepaid mobile services + mobile phone rentals (Incheon Airport)
    Welcome gifts: Hospital promotional materials, tourist map of Gyeonggi-do, map of the hospital and its surroundings
  3. Outpatient Services
    Outpatient Services
    08. Arrival and Outpatient Registration
    Explain the outpatient service agreement (to prevent disputes) to patients and obtain patients’ signatures
    09. Consultation & Tests
    Explain the process of examination and care by general practitioners 명
    Explain to patients the tests necessary before treatment, obtaining informed consent, implementation
    10. Outpatient Services
  4. Discharge Planning
    Discharge Planning
    11. Discharge
    Issuing medical certificates, copies of medical records, and CD
    Payment:
    Receiving post-discharge medications and discharge instructions
    Patient Satisfaction Survey and patient comments
    Pre-consultation Appointments and Payments for Follow-up with Patient Consent
    12. Transfer from Airports
  5. Follow-up
    Follow-up
    13. Follow-up · Send e-mail two weeks later (Happy Call)
    14. Additional Follow-up if necessary