The Patient’s Rights & Responsibility

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Introduction
The Patient’s Rights & Responsibility

Patients have the right to the following

  • Considerate and respectful care
  • Be treated with dignity and respect
  • Obtain complete and current information concerning his/her diagnosis, treatment and prognosis in terms that patients can reasonably understand.
  • Obtain copies of their medical reports by applying through the appropriate channels
  • Seek second opinion about their disease or treatment from another Practitioner
  • Necessary information to give informed consent prior to the start of any procedure.
  • Refuse treatment to the extent permitted by law, and to be informed of the medical consequences of his/her actions according to the law.
  • Privacy. The health worker has a duty to sensitise the patient when others are involved. e.g trainees
  • Expect that all communications concerning him/her shall be treated confidentially.
  • Expect that within its capacity, a hospital must make reasonable response to the request of the patient.
  • Reasonable continuity of care.
  • Has the right to receive an explanation on his/her bill regardless of who is paying
  • Know what hospital rules and regulations apply to his/her conduct as a patient.
  • Be informed about what to do in the event of an emergency
  • Freedom of choice except in the case of emergency care
  • Obtain any information as to the relationship of his/her hospital to other health care and educational institutions as far as his/her health is concerned.
  • Know if the hospital proposes to engage in or perform human experimentation affecting his/her treatment.
  • Withdraw their consent and terminate care at any point or get this done on their behalf by the recognized legal guardian or next of kin

Patients have the right to the following

  • To treat all hospital staff with respect and dignity
  • To faithfully undergo the AGREED treatment
  • To follow the health worker’s instructions diligently
  • To take necessary preventive measures in case of infectious disease according to doctor’s instructions
  • To be aware that health workers would endeavour to always act in their best interests. However, being human beings, are susceptible to occasional mistakes and lapses
  • To be aware that ALL procedures and treatment modalities carry varying levels of risk for which health workers are not liable
  • To make payment for the treatment, wherever applicable, to the hospital promptly
  • To respect the competence of the health workers to make professional decisions on patients’ care
  • To be punctual at clinics/hospitals for treatment at the given time
  • To preserve all the records of their illness
  • To keep the Hospital Management informed if change of doctors/hospital is desirable/desired.